Privacy Policy
Softserve Tickets · Last updated 25 September 2026
This Privacy Policy explains how Softserve Digital Solutions ("Softserve", "we", "us") collects, uses, shares and protects your personal information when you use Softserve Tickets, our event ticketing service (the "Service"), including the Softserve Tickets mobile app and website. We are based in Maseru, Lesotho, and process personal information in line with the Lesotho Data Protection Act and other applicable laws.
1. Who is responsible for your data
Softserve is the data controller for your account and your use of the Service. For a specific event, the event organiser may also be a controller of the attendee information relating to that event, because they need it to admit you.
2. Information we collect
- Account and identity. You sign in with your Google account or your Apple ID. From Google or Apple we receive your name, your email address (with Apple this may be a private relay address) and an account identifier. We never see your Google or Apple password. You may also give us a phone number, which we use for mobile-money payments and ticket messages.
- Tickets and orders. The events and ticket types you buy, your order history and the QR codes for your tickets.
- Payments. Payments are processed through Softserve Payments and licensed mobile-money and card providers. We keep a record of each payment's amount, status and reference. We do not collect or store your card number, PIN or mobile-money password.
- Device and diagnostics. Device model, operating system, app version, and crash and error reports, collected through our error-reporting provider so that we can find and fix faults.
- Communications. Messages you send us for support.
The app does not collect your location, contacts, photos or files.
3. How we use your information
- To create your account, sell you tickets and show them to you in the app.
- To process payments and refunds.
- To let the event organiser check your ticket at the gate.
- To provide customer support and send messages about your orders, such as ticket confirmations.
- To prevent fraud, keep the Service secure and enforce our terms.
- To diagnose crashes and errors and improve the app.
- To comply with legal and regulatory obligations.
4. When we share information
| Recipient | Why |
|---|---|
| Event organisers | To admit you to the event you bought tickets for and manage attendance. |
| Payment providers (M-Pesa, EcoCash, banks and card processors) | To process your payment. |
| Google and Apple | To sign you in. They tell us who you are; we do not send them your ticket or order history. |
| Communications providers | To send SMS, email or WhatsApp messages about your orders. |
| Technology providers | Cloud hosting (Microsoft Azure) and error reporting (Sentry), acting on our instructions. |
| Authorities | Where required by law, regulation or to protect rights and safety. |
We do not sell your personal information, show advertising in the app, or track you across other companies' apps and websites.
5. Retention
We keep your account, orders and tickets for as long as you have an account. When you delete your account they are deleted as described in section 7. Crash and error reports are kept by our error-reporting provider for no more than 90 days.
6. How we protect your information
All data between the app and our servers is encrypted in transit. Access to production data is limited to the staff who need it to run the Service. No system is perfectly secure, but we work to protect your data and will notify you and the authorities of serious breaches where the law requires it.
7. Your rights and choices
- Access, correct or update your information.
- Delete your account and data, as described below.
- Withdraw consent or object to certain processing.
- Get a copy of your data in a portable format.
Deleting your Softserve Tickets account
In the Softserve Tickets app, tap the account icon to open Account & privacy and choose Delete my account. The same screen has Export my data if you want a copy first. If you cannot use the app, email hello@softserve.co.ls from the address on your account and we will delete it for you within 30 days.
Deleting your account permanently removes your profile, your sign-in link to Google or Apple, your orders, your tickets and our records of your payments. Tickets for events that have not happened yet stop working, so please check you no longer need them. The payment providers who processed your payments keep their own transaction records under their legal obligations, and crash reports expire from our error-reporting provider within 90 days.
8. Children
The Service is intended for people aged 18 and over.
9. International processing
We host on Microsoft Azure and our error-reporting provider may process data outside Lesotho, with appropriate safeguards.
10. Changes to this policy
We may update this policy and will revise the "last updated" date. We will tell you in the app about material changes.
11. Contact us
Softserve Digital Solutions, Maseru, Lesotho
Email: hello@softserve.co.ls
Phone: +266 5955 5519